I ordered Matt a Marc Ecko Star Wars collection t-shirt off of Ebay to arrive in time for Christmas. When I opened the package yesterday, a hoodie from the same collection was in it, not the t-shirt. When I checked my email today, I had received several increasingly terse emails from the seller that I needed to get in contact with her because I had received the wrong item. In her initial email, she blamed the mix-up on fed ex because they put the labels on wrong. Hmmmm, I'm pretty sure fed ex doesn't attach your labels for you. She wanted me to fed ex the hoodie to another person who would then, in theory, send my t-shirt. And somehow this was all supposed to happen in time for Christmas. She did say "sorry for the inconvenience" but that is the entirety of her apology or taking any responsibility for what happened. Perhaps her emails got more terse in tone because I wasn't responding, but I hardly think 4 emails in a 14 hour period are necessary. Heaven forbid someone should be out, oh say, Christmas shopping, or going to a party, or spending time with their husband on his birthday.

So, thinking I could make everyone's life easier, I emailed her and asked if she had multiples of the item, and, if so, if there was anyway I could pay her the difference in what I paid and what the other seller paid and keep it and she could just send the seller a new one. Her response "The bidder paid $127.50. Send it to the address I provide. I will give you my fed ex account number."

My question: Is there any reason she can't be polite? She could have said "gee, I only had the one, the person bid on it and really needs to get it. I'm sorry you won't have your item that you wanted in time for Christmas, but let's all help each other out." Or even a thanks for asking but that won't work. Maybe I'm being unreasonable, but I think she could be a bit nicer.